Our Customer Service is organized to serve the needs of our instrument users. Service requirements, spare parts and field repair kits can be easily and efficiently handled by our personnel. With more than 50 years of dedicated service to our customers worldwide, we understand the importance of your satisfaction.
Contact Customer Service at any time by email, fax or by phone between 7:30 a.m. and 3:30 p.m. Pacific Standard Time to fully discuss your service requirements and ship schedule.
If your equipment needs repair or refurbishment, please fax or email the details to Customer Service. Please include the type of equipment, the serial number, date of purchase, name of original purchaser and the particulars of shipping. All equipment should be shipped to our facility prepaid.
Ocean Instruments’ personnel are available to provide technical assistance to owners and users of our equipment, either new or used. If you have questions about your piece of equipment and its operation, do not hesitate to call us immediately. Our staff is eager to help with large or small questions about operation, use, suitability, etc. With over 50 years of experience in the oceanographic field, we have asked and answered many of the questions that you may have. Support staff are available for travel on a per-diem basis if your needs require. Please call for details.
When requesting technical support for specific equipment, please have the following details available:
- Company name
- Contact name
- Telephone/fax number and email address
- Product name and model number
- Description of symptom or problem
- Operating parameters – water depth, sea state, etc.
To contact technical support: